FAQs (Frequently Asked Questions)
1. What payment methods do you accept?
- We accept payments via major credit/debit cards (Visa, Mastercard, American Express) and PayPal for secure and convenient transactions.
2. How long does it take for my order to ship?
- Orders typically ship within 5 business days from the date of purchase. Once your order has been processed, you will receive a shipping confirmation email with tracking information.
3. Do you ship internationally?
- At the moment, we only offer shipping within the United Kingdom. We do not ship to other countries.
4. Can I track my order?
- Yes, all orders are shipped with tracking information. You will receive a tracking number via email once your order has been dispatched.
5. What is your return policy?
- We offer a hassle-free return policy within 14 days of receiving your order. Items must be unused, in their original condition, and in the original packaging to be eligible for a refund or exchange. Please contact us at omnirituals@gmail.com to initiate a return or exchange.
6. How do I contact customer service?
- You can reach our customer service team via email at omnirituals@gmail.com. We strive to respond to all inquiries within 24 hours.
7. Do you offer wholesale or bulk discounts?
- Yes, we offer wholesale pricing and bulk discounts for larger orders. Please contact us at omnirituals@gmail.com for more information and pricing details.
8. Are your products cruelty-free and eco-friendly?
- Yes, we are committed to offering cruelty-free products that are ethically sourced and environmentally friendly. Our packaging materials are recyclable, and we strive to minimize our environmental impact.
9. Can I customize my order or request a special product?
- We are happy to accommodate custom orders or special requests whenever possible. Please reach out to us at omnirituals@gmail.com with your specific requirements, and we'll do our best to assist you.
10. How can I stay updated on new products and promotions?
- To stay informed about our latest products, promotions, and special offers, you can sign up for our newsletter or follow us on social media. Links to our newsletter signup and social media profiles can be found on our website.