Shipping Policy

Welcome to Omni Rituals! We appreciate your support and are committed to providing you with a seamless shopping experience. Please take a moment to review our shipping policies:

Processing Time:

  • Each of our products is meticulously handcrafted with care and attention to detail. Due to the nature of our artisanal process, please allow up to 5 business days for your order to be processed before it is shipped.

Delivery Times:

  • Once your order has been processed, it will be swiftly dispatched and delivered to your doorstep within the United Kingdom. Our estimated delivery timeframe is approximately 3 business days from the date of shipment.

Packaging Information:

  • To minimize our environmental impact, we use eco-friendly packaging materials whenever possible. Your order will be carefully packaged to ensure it arrives safely and in excellent condition.

Delivery Restrictions:

  • While we strive to deliver to as many locations as possible within the United Kingdom, please note that certain remote areas or addresses may be subject to delivery restrictions. If you have concerns about delivery to your location, please contact us at omnirituals@gmail.com for assistance.

Delivery Partners:

  • We do not work with external courier services or shipping partners. All shipments are handled directly by Omni Rituals to ensure quality and reliability.

Shipping Notifications:

  • You will receive shipping notifications via email once your order has been dispatched. These notifications will include tracking information, allowing you to monitor the progress of your shipment every step of the way.

Shipping Delays:

  • While we make every effort to ensure timely delivery of your orders, please be aware that shipping delays may occur due to unforeseen circumstances such as adverse weather conditions, public holidays, or other logistical issues. We appreciate your patience and understanding in such situations. Rest assured that we will communicate any delays promptly and work diligently to resolve them in a timely manner.

Returns and Exchanges:

  • We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your Omni Rituals experience, we offer a hassle-free returns and exchanges policy.
    • Eligibility: Returns and exchanges are accepted within 14 days of receiving your order. To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging.
    • Return Process: To initiate a return or exchange, please contact us at omnirituals@gmail.com with your order number and reason for return or exchange. Our customer service team will provide you with further instructions.
    • Return Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
    • Refunds or Exchanges: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original method of payment. Exchanges will be processed promptly, and replacement items will be shipped to you at no additional cost.

Contact Information:

  • If you have any questions or concerns about your order, shipping, or delivery process, please don't hesitate to contact us at omnirituals@gmail.com. Our dedicated customer service team is here to assist you.